Contact Information
4513 Philadelphia Road
Aberdeen, Maryland 21001
Telephone: (410)879-6785 or (410)836-7177
Toll Free: 1-888-836-7177
FAX: (410)893-3909
E-mail:
Web Address: http://www.arcncr.org
The Arc Northern Chesapeake Region
Services Offered
Residential Services, Family Support Services, Individual Support Services, Community Supported Living Arrangements, Supported Employment, Day Habilitation Program, Respite Care, Transportation.
Individuals Have the Following Types of Disabilities: Mental Retardation, Autism, Behavioral Problems, Blindness/Severe Visual Impairment, Cerebral Palsy, Head Injury, Epilepsy/Seizure Disorder, Mental Disorder, Specific Learning Disability, Speech/Language Impairment, Spina Bifida, Spinal Cord Injury, Other Neurological Impairment, and Other undetermined Disabilities.
Number of Individuals Currently Being Served: 454
Ages Served: 0-100
Home Region of DDA: Eastern
Counties Served: Harford County, Cecil County, Kent County
Year Established: 1953
Mission Statement
The Arc Northern Chesapeake Region assists people with developmental disabilities to identify and pursue personally valued lives.
Unique or Distinctive Qualities
Over the past 15 years, the Arc of Northern Chesapeake Region have moved form traditional facility-based services to support services based on individual preferences. The Arc of NCR provides innovative and creative services, person centered and person driven individual planning, and specializes in supports for persons with developmental disabilities and their families. The Arc of NCR is firmly commited to "building community". The Arc of NCR's goal is to make everyday life available to people with disabilities. This can only be accomplished through full community inclusion and self-determination for people with disabilities and their families.
Discuss How Your Agency Has Utilized The "Ask Me!" Survey Results.
"Ask Me!" survey data is part of The Arc of NCR's system of Quality Improvement and reflected in its DDA approved CQI Plan. Its leadership team analyzes the "Ask Me" results and other customer quality of life and satisfaction data. Results are then used in Strategic Planning. In previous years, analysis of "Ask Me!" data has led the agency to :
- Focus on relationships. The Arc of NCR develops a plan for each individual that identifies how they define friendship, satisfaction with this outcome, and supports needed to reach this outcome. This is measured via annual Outcome interviews for "people have Friends". The Arc of NCR has seen a steady increase in satisfaction with frienships over the past few years, from 27% in 2004 to 65% in 2006, and
- Improving access to reliable, affordable and dependable transportation: "Ask Me" and other interviews have revealed that transportation is a major issue for people Arc of NCR supports. The Arc of NCR has put effort into improving public transportation for persons with disabilities in Harford County. One result, The Arc of NCR and another agency has been added as a stop on the Harford County transportation routes and there is travel trainer to assist individuals to access the system.
The "Ask Me!" Survey Results is available for the general public
Describe your quality assurance practices, including any agency accreditations
The Arc of NCR was recently accredited by CQI, formerly known as the Counci on Quality and LEadership. The Arc Of NCR is also a member of the Maryland Association of Resources For Family and Youth (MARFY). The Arc strives to have in place assurances and systems that meet not just the basic regulatory requirements, but reflect its goal to be accountable to its primary customers, those people buying its services. Its Standing Committee for Quality Improvement oversees the agency's quality assurance and quality improvement activities. Members of this committee and related sub-committees are a balance of people buying services, family members, community volunters, and staff from various levels of the agency.
How Does Your Agency Support People In Becoming Active Members Of Their Community?
The Arc believes in typical lifestyles in their communities for all people regardless of their disability. The Arc provides customized support services for adults and young people with disabilities and their families. Support staff work with each individual to meet the needs of everyday life, to build new friendships, and take an active part in their communities.
Steps Individuals Must Take to Apply for Services
The Arc of Northern Chesapeake accepts referrals from the Developmental Disabilities Administration, Division of Rehabilitation Services (DORS) and from the department of Human Resources (for Foster Care). Individuals and families may also contact us directly for information on services and intake. Persons seeking ongoing funded services must complete the DDA eligibility process. Some Foster care child placement referrals may come from outside the traditional geographical service area Arc of Northern Chesapeake and will be accepted on case by case basis. Family Support and Foster care child placement referrals may also include children with or without developmental disabilities and/or with medical issues otherwise not traditionally supported by the Arc of Northern Chesapeake.
Special Considerations/Comments: None
Funding Sources: Developmental Disabilities Administration, Department of Human Resources, Division of Rehabilitation Services, United Way, County Government, and fundraising
are in PDF. (The freely available