Contact Information
5750 Park Heights Avenue
Baltimore, Maryland 21215
Telephone: (410)466-9200
TTY: (410)466-7237
FAX: (410)664-0551
E-mail: or
Web Address: www.jfs.org
Jewish Family Services
Services Offered
Family Support Services, Individual Support Services, Residential Services, Community Supported Living Arrangements.
Individuals Have the Following Types of Disabilities: AIDS, Mental Retardation, Autism, Behavioral Problems, Blindness/Severe Visual Impairment, Cerebral Palsy, Epilepsy/Seizure Disorder, Specific Learning Disability, Speech/Language Impairment, Orthopedic Impairment, Cystic Fibrosis, Deafness/Severe Hearing Impairment, Mental Disorder, Multiple Sclerosis, Muscular Dystrophy, Head Injury, Spina Bifida, Spinal Cord Injury, other neurological impairments, and other undetermined disabilities
Number of Individuals Currently Being Served: 300
Ages Served: all ages
Home Region of DDA: Central
Counties Served: Baltimore City, Baltimore County, Carroll and Howard Counties.
Year Established: 1856
Mission Statement
Jewish Family Services (JFS) provides family and individual support services throughout its community, particularly to those in need, in ways that promote human dignity, enhance self-sufficiency and reflect enduring values of Jewish tradition.
Unique or Distinctive Qualities
JFS is accredited by JCAHO for a wide range of services. Most clients of JFS are seen by a Licensed Social Worker for counseling and/or case management services. JFS has an on-site mental health clinic staffed by two Psychiatrists. JFS's clinics takes MEdicaid and Medicare as well as private insurance. Clients can have all of mental health needs met at JFS. Although its DDA services are non-sectarian, JFS can assist clients who want a Jewish environment. All of its Alternative Living Units (ALU) serve Kosher food and celebrate and celebrate all Jewish holidays. One of its ALU's is Sabbath observant as well. JFS also serve clients who are insulin dependent.
Discuss How Your Agency Has Utilized The "Ask Me!" Survey Results
JFS has worked to improve its client's interpersonal relationships by providing more social activities such as trips to amusement partks, beaches, Atlantic City and local community outings such as museums and the Baltimore Inner Harbor. Many JFS clients also attend a weekly Baltimore County Recreation Center Program as well as social groups at the Jewish Community center. many of its clients have now opened up their own bank accounts and are encouraged to have money by developing budgeting goals for these events and their own personal use.
The "Ask Me!" Survey Results is available for the general public.
Describe your quality assurance practices, including any agency accreditations.
JFS uses a Continuous Quality Improvement (CQI) process of objective, systematic monitoring and evaluation of customer services and their delivery to ensure that quality, appropriate care is rendered to clients/customers
Included in this plan are the "internal" services that most appropriately support the organization and its staff. The primary goals of a CQI plan are to evaluate the quality, appropriateness and outcomes of services. This accomplished through the following means:
- Maintain a system which will contribute to the quality of services thruogh an ongoing, self-monitoring, and self-correcting process.
- main a system to monitor the utilization of Agency resources and services to improve service delivery and provide continuity of care
- identify gaps in service delivery
- maintain a system to provide agency wide consistency in client records
- provide continuous quality improvement throughout the Agency
- monitor standards compliance
- resolve identified problems
- maintain a system to monitor the quality and efficiency of administration
JFS is accredited by the Joint Commission of Healthcare Organizations.
How Does Your Agency Support People In Becoming Active Members Of Their Community?
JFS encourages all clients to participate in activities of interest to them. This includes: attending synagogues or church, attending the Jewish community Center or YMCA and county recreation programs. JFS also encourages clients to advocate and testify in Annapolis as well as involving them in JFS Board Committees.
Steps Individuals Must Take to Apply for Services
Contact JFS intake office at (410) 466-9200 or have your Resource Coordinator call.
Special Considerations/comments: JFS serves all members of the community.
Funding Sources: DDA, The Associated: Jewish Community Federation of Baltimore, Other federal and state grants.
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