Contact Information

P. O. Box 1044
Randallstown, MD 21133
Telephone: (443)329-5069
FAX: (410)655-7147
E-mail:

Services Offered

Community Supported Living Arrangements, Residential Services, Respite Care

Individuals Served Have The Following Disabilities:
Autism, Behavioral Problems, Deafness/Severe Hearing Impairment, Epilepsy/Seizure Disorder, Head Injury, Orthopedic Impairment, Specific Learning Disability, Speech/Language Impairment, Blindness/Severe Visual Impairment, Cerebral Palsy, Mental Retardation

Number of Individuals Currently Being Served 18

Ages Served: 21+

Home Region of DDA: Central

Counties Served: Balimore City, Baltimore County

Year Established: 1999, but began operating in 2002

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Mission Statement

Guided by its three C's - Commitment, Compassion, and Companion, its mission is to encourage and enable life of self-determination, inclusion, and independence. Innovative Services seeks to locate the individuals its serves in the best neighborhood and community based on their preference. Innovative Services provides the right environment for individuals to be their own advocates, and express themselves without fear of adverse consequences

Innovative Services does not discrimate, but it is motivated by its desire to provide the best care and service delivery to those in need.

Unique Or Distinctive Qualities

Innovative Services, Inc. encourages individuals to take ownership of their home, and life.

Discuss How Your Agency Has Utilized The "Ask Me!" Survey Results

Not yet utilized.

The "Ask Me!" Survey Results is available for the general public.

Describe your quality assurance practices, including any agency accreditations.

Innovative Services conducts annual external and internal customer satisfaction survey; ensure that individual preferences and rights are considered and valued; educate individuals to be self-advocate; hold quarterly QA meetings; and conduct periodic review of its services and practices.

How Does Your Agency Support People In Becoming Active Members Of Their Community?

Innovative Services locate individuals in the community of their choices, and organize regular outings within the community. Innovative Services receive information from the Service Coordinators about interesting activities in different communities. Innovative Services involves individuals in preferential activities such as bowling, movie, swimming, church, mall/shopping, sporting event, yard sales, and amusement park.

Steps Individuals Must take To Apply For Services:

Most of Innovative Services' referrals come from the Service Coordination offices. However, when individuals do contact Innovative Services directly, it usually refer them to service coordnation and assist them by providing information and options. Innovative Services then schedules a meeting with the individual and family, along with the service coordinator. This meeting gives Innovative Services the opportunity to explore potential compatibility, and answer any questions about its services. Innovative Services also uses the meeting as an opportunity to understand the needs of the individuals, and whether or how it can meet these needs. If there is a mutually beneficial interest Innovative Services then works with the service coordinator to ensure that there is DDA funding and eligibility. The final step is to begin developing the service funding plan and submit it to DDA (CST) for approval.

Special Consideration/Comments: Innovation

Funding Sources: Mostly DDA