Counties Served: Baltimore City

Year Established: 1985

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Mission Statement

Community Support Services for the Deaf (CSSD), Inc.'s mission is to support the personal well-being, growth, independence and achievement of individuals who are Deaf and hard of hearing. CSSD, Inc. supports individuals through the provision of an array of accredited vocational/supported employment, residential services, Individual Support Services, and a 12 bed senior assisted living nursing home. Additionally, CSSD, Inc. provides psychosocial and residential rehabilitation programs, and other outpatient mental health services. CSSD, Inc. provides the highest quality of staff and programs in order to achieve its mission.

Unique and Distinctive Qualities

CSSD's most unique quality is that it is the only agensy in the Central Maryland region providing services solely to deaf individuals with developmental disabilities.

Discuss How Your Agency Has Utilized The "Ask Me!" Survey Results.

The results are used as a tool for the quality of measuring CSSD's services as it relates to the quality of life for the individuals.

Specific domains are measured to determine the areas of services that are satisfactory and those that are not.

CSSD compares the results with the internal Consumer satisfaction surveys to measure validity and focus on areas that need improvement.

The "Ask Me!" Survey Results is available for the general public

Describe your quality assurance practices, including any agency accreditations

The quality assurance practices include several internal tools for evaluating other programs services through Cosumer satisfaction surveys, employees satisfaction surveys and employee appraisals. The Standing Committee meets regularly to ensure that the Consumers's rights are not violated.

CSSD adheres to Department of Health Mental Hygiene (DHMH)'s regulations and utilizes the Developmental Disabilities Administration (DDA)'s website reviews to develop action plans and will improve the quality of services it provides.

How Does Your Agency Support People In Becoming Active Members Of Their Community?

The Staff are trained in the areas of community integration and social inclusion. The Team Leaders meet weekly to discuss activities and opportunities for its Consumers to build community-based relationships through many resources.

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Steps Individuals Must Take to Apply for Services:

• The Individual is first approved by Developmental Disabilities Administration
• The Individual will complete questionaire/in-person interview
• The Individual will complete an application packet

Special Considerations/Comments: Supplemental funding to include interpreting fees for the individuals while in the community.

Funding Sources: Developmental Disabilities Administration

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